Last Updated: 23/05/2024

At Catchy Peak Academy, we are committed to providing high-quality digital marketing courses that empower our students with the skills and knowledge they need to succeed. We understand that circumstances may arise where you might need to request a refund or cancel your enrollment. Please read our refund and return policy carefully to understand your rights and obligations.

1. General Refund Policy

Full Refund Eligibility:

A full refund is available if a request is made within 7 days of course purchase and you have not accessed more than 10% of the course content.

To be eligible for a full refund, you must submit a refund request through our Contact Us page, specifying the reason for your request.

Partial Refund Eligibility:

If you have accessed more than 10% but less than 50% of the course content, a partial refund may be granted at the discretion of Catchy Peak Academy.

Partial refunds will be calculated based on the amount of content accessed and the time elapsed since purchase.

Non-Refundable Circumstances:

No refunds will be issued if more than 50% of the course content has been accessed.

Refund requests made after 30 days from the date of purchase are not eligible.|

*This above mentioned term is for only recorded classes

2. Course Cancellation

Student-Initiated Cancellation:

You may cancel your course enrollment within 7 days of purchase for a full refund, provided less than 10% of the course content has been accessed.

To cancel your enrollment, please contact us at catchypeakacademy@gmail.com with your purchase details and reason for cancellation.

Academy-Initiated Cancellation:

Catchy Peak Academy reserves the right to cancel any course at its discretion. If a course is cancelled by the academy, enrolled students will receive a full refund regardless of the amount of content accessed.

3. Refund Process

Submitting a Request:

All refund requests must be submitted in writing via our Contact Us page or by emailing catchypeakacademy@gmail.com.

Processing Time:

Refund requests will be reviewed and processed within 10 business days of receipt.

Approved refunds will be issued back to the original payment method used during purchase.

Notification:

You will be notified via email once your refund request has been processed. If your request is approved, the refund will be credited to your account within 5-10 business days, depending on your bank or payment provider.

4. Additional Information

Digital Nature of Courses: As our courses are digital and delivered online, we do not offer returns in the traditional sense. The above policies are designed to ensure a fair approach to refunds for our digital content.

Contact Us: If you have any questions or need further assistance regarding our refund and return policy, please reach out to our support team at catchypeakacademy@gmail.com.

Thank you for choosing Catchy Peak Academy for your digital marketing education. We are dedicated to your satisfaction and success.